Get in touch
联系我们
The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.
联系我们最快的方式是发送邮件。我们会阅读每一条留言,通常在 1–2 个工作日内回复。
Email support
邮件支持
Questions, bug reports, or feedback — send us an email and we'll get back to you.
有疑问、想报告问题或提供反馈——给我们发邮件,我们会尽快回复。
support@xevigo.comReport a bug
报告问题
Found something broken? Include your device model, iOS version, and what happened — it helps us fix it faster.
发现异常?请附上你的设备型号、iOS 版本和具体情况——这能帮助我们更快修复。
Send a bug report发送问题报告Frequently asked questions
常见问题
Is AirGameBox free?AirGameBox 收费吗?
Yes, AirGameBox is free to download from the App Store.
AirGameBox 可在 App Store 免费下载。
Do I need an account to play?需要账号才能玩吗?
You can start immediately with a guest profile; no username or password is required. Sign in with Apple is optional and lets you link or restore your profile on another device.
你可以直接使用访客资料开始,无需用户名或密码。你也可以选择通过 Apple 登录,以便绑定资料或在其他设备上恢复账号。
Does AirGameBox work offline?AirGameBox 可以离线使用吗?
Solo and AI play work offline. Nearby play uses the local network. Remote friend play, account sync, direct messages, group chat, and push notifications require an internet connection.
单人和 AI 模式可以离线游玩;附近联机使用本地网络。远程好友对战、账号同步、私聊、群聊和推送通知需要互联网连接。
Will my game progress be saved?我的游戏进度会被保存吗?
Settings and active game state are stored locally. Profile statistics may also sync to your guest account so they can be restored after you link it with Apple. Uninstalling removes data that exists only on that device.
设置和进行中的游戏状态保存在本机。个人游戏统计也可能同步到访客账号;绑定 Apple 后可在其他设备上恢复。卸载应用会删除仅保存在该设备上的数据。
The app crashes or won't open. What should I do?应用崩溃或打不开,怎么办?
Try these steps: (1) close and reopen the app, (2) restart your device, (3) make sure you're on the latest version of the app and iOS. If the problem continues, email us at support@xevigo.com with your device model and iOS version.
请尝试以下步骤:(1) 关闭并重新打开应用,(2) 重启设备,(3) 确认应用和 iOS 都已更新到最新版本。若问题依旧,请发邮件至 support@xevigo.com,并附上你的设备型号和 iOS 版本。
How is my data handled?我的数据如何处理?
AirGameBox uses account identifiers, profile details, friend and group relationships, messages, game statistics, and connection information to provide its social, sync, and multiplayer features. We do not use this information for advertising or tracking. See our Privacy Policy for full details.
AirGameBox 会使用账号标识、个人资料、好友和群组关系、消息、游戏统计与连接信息来提供社交、同步和多人功能。我们不会将这些信息用于广告或追踪。完整说明请查看我们的隐私政策。
How do nearby and remote play differ?附近联机和远程联机有什么区别?
Nearby play connects compatible Apple devices over the same local network and normally needs two physical devices. Remote play uses the internet and an accepted AirGameBox friendship. Available modes vary by game.
附近联机会通过同一本地网络连接兼容的 Apple 设备,通常需要两台真机。远程联机通过互联网连接,并要求双方已成为 AirGameBox 好友。不同游戏支持的模式可能有所不同。
How do I report or block someone?如何举报或屏蔽用户?
Open the relevant friend, group, message, or attachment menu and choose Report or Block. Blocking prevents further messages and invitations. You can also contact support@xevigo.com.
打开对应的好友、群组、消息或附件菜单,选择“举报”或“屏蔽”。屏蔽后,对方将无法继续发送消息或邀请。你也可以联系 support@xevigo.com。
How do I delete my account and data?如何删除账号和数据?
In AirGameBox, open Settings > Account > Delete Account Data. This deletes the current account's local and cloud data and creates a fresh guest profile. You may also contact support if you cannot access the app.
在 AirGameBox 中打开“设置”>“账号”>“删除账号数据”。此操作会删除当前账号的本地与云端数据,并创建新的访客资料。如果无法进入应用,也可以联系支持邮箱。
Suggestions welcome
欢迎提出建议
Have an idea for improving a game, accessibility, audio, animation, multiplayer, or the overall experience? Tell us at support@xevigo.com.
对玩法、无障碍体验、音效、动画、多人联机或整体体验有改进建议吗?欢迎发送至:support@xevigo.com。
Xevigo